Customers Benefit from Satisfaction Guarantee with All Consumer Banking Products from Citibank

Publish date: 21-05-2012
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Celebrating Citi's 200 years of global experience, Citibank Romania launches a unique feature for the Romanian banking industry to reaffirm its commitment to offering world class products and services to customers

Customers have received one more proof of the quality and reliability of Citibank Romania products and services with the bank's decision to offer to its customers a generous - up to six months - money back satisfaction guarantee! 

The "Satisfaction Guaranteed” feature applies to all personal installment loans, credit cards and current accounts, enabling Citibank customers to evaluate the the banking. If the customers are not completely satisfied with the product or services provided during this evaluation period, they can terminate the contract and receive a full refund.

For personal installment loans, the bank will not charge the interest accumulated and the early payment fee of 1% in case the customers decides, within the first 30 days, that they no longer wants the loan, subject to the customer reimbursing the full principal of the credit.

For all Citi Credit Cards, the bank refunds its customers the yearly administration fee in case this client decides, within the first 60 days, that the cards do not meet their  expectations or needs.

Also, for Citi All Inclusive current accounts, if the client wants to close the account in the first six months he/she,  will receive back the monthly fee of lei 30 paid so far.

"With 200 years of experience in building long-term relationships with our customers, Citibank's foundation is based on bringing the products and services closer to the customers through commitment to offering a superior customer experience. This is yet another proof that our value proposition builds around our customer needs, and we would like to instill confidence in our clients that they will receive a financially responsible and transparent product, as well as great service every time they choose Citibank. This is a unique concept in the banking industry in Romania and yet another of the many initiatives through which we celebrate locally our global heritage, applying once again our passion for innovation to help our customers advance from ambition to achievement,” says Kumar Ramachandran, Consumer Head Citibank Romania.

Further information on Citibank's products and services may be found on, or by contacting the CitiPhone service line 0800801040.

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